Refund policy

Returns for Quality or Specification Issues

At GEN, every order is carefully inspected before dispatch.

If your product arrives with a manufacturing or printing defect, damage, poor workmanship, or does not match the specifications displayed on our website or confirmed at the time of order—including the artwork, size, dimensions, material, finish, or frame—you may request a return.

Please contact us within four (4) days of delivery via WhatsApp at +961 81 946 611, quoting your order number and providing clear photos or videos of the issue. After reviewing your request, we will arrange an appropriate solution, such as a replacement or refund.

For customized products, returns are accepted in cases of verified quality or specification issues. Change-of-mind returns are not accepted for items.